Privacy Policy – Shilpkaya

Shilpkaya operates this store and website, including all related information, content, features, products, and services, to provide customers with a curated shopping experience. Our store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how Shilpkaya we collects, uses, stores, and discloses your personal information when you visit our website, browse our products, make a purchase, create an account, or communicate with us.

By accessing or using our website and Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue using our Services where appropriate.

1. Personal Information We Collect

Personal information means information that identifies you or can reasonably be associated with you. Depending on how you interact with our website, we may collect the following categories of information:

Contact Information: Your name, email address, phone number, billing address, shipping address, and other contact details you provide when placing an order or contacting us.

Account Information: Your username, login credentials, preferences, and account settings, where applicable.

Order and Transaction Information: Details of products you view, add to your cart, purchase, return, exchange, or cancel, along with order history, transaction references, payment status, and related information.

Payment Information: Payment method details and transaction-related information necessary to process your purchase. Payments may be handled by third-party payment providers. We do not necessarily receive or store your complete payment card details.

Communications: Information you provide when contacting our customer support team, submitting inquiries, sharing feedback, or communicating with us through other channels.

Device and Technical Information: Your IP address, browser type, device information, network details, and other technical identifiers collected when you access our website.

Usage Information: Information about how you browse and interact with our website, including pages visited, products viewed, shopping activity, and interactions with website features.

2. Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you: When you place an order, create an account, fill out a form, contact us, or otherwise provide information.

• Automatically through our website: Through cookies, server logs, pixels, and similar technologies when you browse or use our Services.

• From service providers: Such as Shopify, payment processors, shipping providers, analytics providers, and other companies that help us operate our store.

• From business partners and other third parties: Where they lawfully provide information to support our business operations, marketing, or customer services.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Order Processing and Fulfilment

• To process and confirm your orders.

• To arrange payment processing, packaging, shipping, and delivery.

• To communicate order confirmations, shipping updates, and delivery information.

• To manage cancellations, returns, refunds, exchanges, and customer requests in accordance with our applicable policies.

Customer Support

• To respond to your questions and complaints.

• To provide assistance with products, orders, payments, and deliveries.

• To maintain our relationship with you and improve our customer service.

Website Operation and Improvement

• To operate, maintain, and improve our website and Services.

• To understand customer preferences and shopping behaviour.

• To improve website functionality, product presentation, and the overall shopping experience.

• To personalize product recommendations and remember relevant preferences.

Marketing and Advertising

• To send promotional emails, offers, product updates, and information about our products where permitted by applicable law.

• To display relevant advertisements on our website or other platforms.

• To measure the effectiveness of marketing campaigns and understand customer engagement.

You may opt out of promotional communications at any time by using the unsubscribe option in our emails or by contacting us. Opting out of marketing communications will not prevent us from sending essential messages about your orders, transactions, or account.

Security and Fraud Prevention

• To verify transactions and help protect our website.

• To detect, investigate, and prevent fraud, unauthorized activity, or misuse of our Services.

• To protect the rights, safety, and security of our customers and business.

Legal and Regulatory Compliance

• To comply with applicable laws, regulations, legal proceedings, and lawful government requests.

• To maintain necessary business and transaction records.

• To enforce our terms, policies, and legal rights.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to recognize your browser or device, remember your preferences, maintain shopping cart functionality, improve website performance, analyze traffic, and support advertising activities.

Cookies are small text files stored on your device when you visit certain websites. Depending on their purpose, they may help us remember your preferences, understand how visitors use our website, and improve your shopping experience.

Some cookies are necessary for essential website functions, including shopping cart and checkout operations. Other cookies, including certain analytics and advertising cookies, may depend on your preferences and applicable consent requirements.

You can manage cookies through your browser settings and, where available, our website's cookie preference tools. Disabling certain cookies may affect some website features or prevent parts of the ordering process from functioning correctly.

5. Sharing and Disclosure of Personal Information

We do not disclose personal information indiscriminately. However, we may share information with third parties when reasonably necessary for the purposes described in this Privacy Policy, including the following circumstances:

Shopify and Technology Providers: Our website is hosted by Shopify. We may share information with Shopify and technology providers that support website hosting, store operations, security, analytics, and related services.

Payment Service Providers: We may share the information necessary to process payments, verify transactions, prevent fraud, and manage refunds.

Shipping and Fulfilment Partners: We may share your name, phone number, shipping address, and relevant order details with courier companies, delivery partners, and fulfilment providers so that your orders can be delivered.

Marketing and Analytics Providers: Where permitted by applicable law, we may share certain information with analytics, advertising, and marketing partners to understand customer activity, measure campaigns, and deliver relevant promotions. These providers may process information according to their own privacy policies.

Customer Service and Business Service Providers: We may share information with companies that help us provide customer support, manage communications, maintain our website, or perform other business functions.

Legal Authorities: We may disclose information when required by applicable law, a valid legal process, a court order, or a lawful request from a government or law enforcement authority. We may also disclose information when reasonably necessary to protect our rights, customers, property, or public safety, or to investigate suspected unlawful activity.

Business Transfers: If Shilpkaya undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

With Your Consent: We may share information for other purposes when you direct us to do so or provide the required consent.

6. Relationship with Shopify

Shilpkaya is powered by Shopify, which provides the technology and infrastructure necessary to operate our online store.

Information you submit through our website may be transmitted to and processed by Shopify and its relevant service providers to support store operations, checkout, payments, security, and other Services. These providers may process information in countries other than your country of residence, subject to applicable requirements.

Shopify may also process personal information in connection with features and services that it provides to merchants. Shopify's processing of information may be governed by its own privacy policies and terms.

To learn more about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You may also visit the Shopify Privacy Portal for information about applicable privacy rights and available options:

https://privacy.shopify.com/en

7. Third-Party Websites and Links

Our website may contain links to third-party websites, payment services, social media platforms, or other online services.

These third-party websites operate independently and may have their own privacy policies, terms, and security practices. We are not responsible for the privacy practices, content, or security of websites that we do not operate or control.

We recommend reviewing the relevant privacy policy before providing personal information to any third-party website or service.

8. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

These measures may include the use of secure website infrastructure, access controls, and security features provided by Shopify and our service providers. Payment information may be processed through payment providers that use appropriate security measures.

However, no method of electronic transmission or data storage is completely secure. Although we take reasonable steps to protect your information, we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential and should avoid sharing your password or other account access details with others.

9. Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, maintaining business records, providing customer support, resolving disputes, preventing fraud, and meeting legal or regulatory obligations.

The retention period may vary depending on the type of information, the reason it was collected, and the requirements of applicable law.

When personal information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable requirements.

10. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include:

• Right to Access: Request information about the personal information we hold about you.

• Right to Correction: Request correction of inaccurate or incomplete personal information.

• Right to Deletion: Request deletion of personal information where legally permitted.

• Right to Data Portability: Request a copy of certain personal information or its transfer where applicable.

• Right to Withdraw Consent: Withdraw consent where processing is based on your consent.

• Marketing Preferences: Unsubscribe from promotional emails or request that we stop sending marketing communications.

• Right to Raise a Complaint: Contact us regarding concerns about how your personal information is handled.

These rights are subject to applicable legal requirements, exceptions, and verification procedures. We may need to verify your identity before processing a request.

To exercise a privacy right, please contact us using the details provided in the Contact Us section below. We will review and respond to your request in accordance with applicable law.

11. Children's Privacy

Our website and Services are not intended to be used by children who are not legally permitted to use them under applicable law. We do not knowingly collect personal information from children in circumstances where such collection is prohibited.

If you believe that a child has provided personal information to us inappropriately, please contact us. We will review the matter and take appropriate action, including deletion where required by applicable law.

12. International Data Transfers

Your personal information may be stored or processed in countries other than the country in which you reside, including countries where Shopify or our service providers operate.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information are handled in accordance with relevant data protection requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, legal obligations, or operational requirements.

Any revised version will be published on this page with an updated “Last Updated” date. Where required by applicable law, we will provide additional notice of material changes.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is collected or used, please contact us:

Brand: Shilpkaya
Email: shilpkaaya@gmail.com
Website: https://shilpkaya.com
Contact Information: https://shilpkaya.com/policies/contact-information

We will review your inquiry and respond as appropriate in accordance with applicable law.