Shipping Policy – Shilpkaya

Welcome to Shilpkaya!

At Shilpkaya, our priority is to deliver carefully crafted handmade wooden products to our valued customers as safely and efficiently as possible. Since our products are handmade, each order requires preparation time before dispatch.

Please read our Shipping Policy to understand our order preparation, dispatch, and delivery timelines.

1. Order Processing and Preparation Time

Our wooden products are handmade with care and attention to detail. Each order requires time for preparation and quality checks before it is ready to ship.

• Preparation Time: Approximately 7–20 days from the date of order confirmation.

• Delivery Time: Up to 7 additional days after dispatch.

Preparation time may vary depending on the product design, customization requirements, order quantity, and current production workload.

For customized, made-to-order, or bulk orders, the preparation timeline may differ. If a different timeline applies, we will communicate it to you where reasonably possible.

2. Estimated Delivery Time

The estimated total time from order confirmation to delivery is approximately 14–27 days.

This includes:

• 7–20 days for preparation of your handmade wooden product.

• Up to 7 additional days for shipping and delivery after dispatch.

These timelines are estimates and are not guaranteed delivery dates. Actual delivery may vary depending on your location, courier availability, public holidays, weather conditions, and other circumstances beyond our reasonable control.

3. Shipping Coverage and Charges

We aim to deliver our products to serviceable locations across India.

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase. Any free-shipping offers or shipping-related conditions will be communicated on our website or during checkout.

Delivery availability may depend on the serviceability of your PIN code and the size or nature of the product.

4. Courier Partners

We may use reliable third-party courier and logistics partners to deliver your order.

The courier partner selected may depend on your delivery location, product dimensions, shipment weight, and service availability. For certain remote locations, an alternative postal or delivery service may be used where other courier services are unavailable.

5. Order Tracking

Once your order has been dispatched, tracking details will be shared with you where available.

You can use the tracking information to check your shipment status. Please allow some time for the tracking information to become active after dispatch.

If you have not received tracking details or need assistance with your shipment, please contact us at shilpkaaya@gmail.com.

6. Delays in Shipping and Delivery

Although we make reasonable efforts to meet the estimated timelines, delays may occasionally occur due to:

• Additional preparation requirements for handmade products.

• Customized designs or bulk orders.

• Courier delays or service interruptions.

• Public holidays or adverse weather conditions.

• Remote delivery locations or other unforeseen circumstances.

If we become aware of a significant delay, we will make reasonable efforts to inform you.

If your order is substantially delayed, please contact us so we can review its status and assist you.

7. Incorrect or Incomplete Shipping Information

Please ensure that your shipping address, PIN code, contact number, and other delivery details are accurate when placing your order.

If you notice an error, contact us as soon as possible. We will try to correct the details before dispatch, subject to feasibility.

Incorrect or incomplete shipping information may cause delays, failed delivery attempts, or additional courier charges. Any applicable additional charges will be communicated where reasonably possible.

8. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from the product you ordered, please contact us within 7 days of delivery.

Please provide:

• Your order number.

• Clear photographs or videos showing the issue.

• A brief description of the problem.

We will review your request and inform you of the next steps in accordance with our Refund, Return & Exchange Policy and applicable law.

Please retain the original packaging until your request has been reviewed, as it may be needed for inspection or return arrangements.

9. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Because our products are handmade, preparation or customization may begin shortly after order confirmation. Cancellation requests will be reviewed based on the production and dispatch status of the order, our Refund, Return & Exchange Policy, and applicable law.

Nothing in this policy limits any cancellation, refund, or other rights you may have under applicable law.

10. Customized and Bulk Orders

Customized, made-to-order, and bulk orders may require additional preparation time depending on the product specifications and order quantity.

If a different preparation or delivery timeline applies, we will communicate it to you where reasonably possible.

Customers placing customized or bulk orders are encouraged to contact us before ordering to confirm product details, estimated preparation time, and delivery arrangements.

11. Contact Us

For questions about order processing, preparation, shipping, or delivery, please contact us:

Brand Name: Shilpkaya
Email: shilpkaaya@gmail.com
Phone: 7451004980
Location: Saharanpur, Uttar Pradesh – 247001, India
Website: https://shilpkaya.com

Thank you for choosing Shilpkaya. Every handmade wooden product takes time, craftsmanship, and care to prepare. We appreciate your patience and trust.

Shilpkaya – Handmade with Care, Made for Your Home.